Please find below some of our most Frequently Asked Questions (FAQs). If your question isn't answered here, or if you would like a personal response, you can communicate with Auguste Customer Service directly at: email@example.com
Where are you located?
We are located in Byron Bay. You can visit our Boutique in Byron Bay directly and also view our designs in stores across Australia and overseas.
How Long Will It Take To Receive My Order?
If the items you order are in stock, your order will be shipped the same or next business day. You will receive an email notification with tracking details once your order is dispatched. During sale events and new collections, there may be a slightly longer duration.
Within Australia: Delivery is between 1-3 business days within metropolitan NSW, or 2-5 business days elsewhere within Australia and is fully traceable once shipped.
Outside Australia: Delivery is between 3-7 business days and is fully traceable once shipped.
Do you send orders express worldwide?
Yes! Domestic orders are all sent with Australia Post E-Parcel express service as a reputable shipping agency. For international orders we offer delivery with DHL express courier service as a reputable shipping agency.
Will I Have To Pay For Customs & Duties?
Yes, all international customers are responsible for the customs rates within their own country. For further information, please contact your local customs office or view import Terms and Conditions. Auguste will declare the full dollar value paid on international shipments and will include a commercial invoice for customs as required.
How much will shipping cost?
We take satisfaction in providing our customers with fast and reliable shipping and thus offer express as our standard preferred method with our reputable delivery services.
Domestic: Australia Post Express is a flat rate of $10 AUD Australia wide.
International: DHL express is $20 -$30 AUD worldwide depending on receiving country selected at checkout.
Do I need to sign for my delivery?
A signature is required on delivery to maintain optimum customer security. We recommend a business address to ensure that you can sign for the delivery. If you are not available to sign for your package, it will be taken to your local Postal Office for collection to maintain optimum order security.
Can I receive my order to a PO Box?
Our delivery carriers do not ship to PO boxes because, as above, we require a residential street address or business address where someone will be available to sign for your package.
How does Afterpay work?
Afterpay is similar to lay-by, however, instead of waiting for your purchase, it's sent immediately! Afterpays' instalment plan means customers can pay off their purchase in 4 equal instalments due every fortnight. This has been very useful for our customers who need an Auguste piece in time for the upcoming weekend or a special event!
Afterpay offers a simple instalment plan for customers, allowing a purchase to be paid in 4 equal instalments due fortnightly.
First-time Afterpay customers provide payment details as per usual - whilst returning customers can just log in to make a new purchase.
To use Afterpay, select the Afterpay option at checkout. After checkout, your order will be shipped to you as per our standard despatch timing.
At any time, you can log into your Afterpay account to see your payment schedule and prepay a payment before the due date. If no pre-payments are made, Afterpay will automatically deduct the payments from your debit or credit card every fortnight on the payment date.
For full terms and conditions, please visit here.
Can I change my order once it is processed?
All orders are final once they have been processed through checkout so no further changes can be made to your order including and not limited to; removing and or adding items to your order, combining orders or cancelling your order.
We want you to be completely satisfied with your online purchases. If you are unhappy for any reason, we will gladly accept a return for a refund (excluding earrings and sale items). Your item(s) must be received by Auguste The Label within 30 days from your original delivery date.
Simply post your item/s back to:
Auguste The Label
1-53 Centennial Circuit
Byron Bay, NSW 2481
- Item(s) must be returned in their original condition and packaging: unworn, unwashed and with all tags attached.
- Swimwear can be returned if it is unworn and in its original condition with all tags and protection stickers attached. Underwear must be worn when trying on swimwear for hygiene reasons.
- Earrings from our jewellery collection cannot be returned due to health and safety reasons.
- Return delivery costs for a change of mind will be the responsibility of the customer.
- Return Delivery costs for a faulty, or incorrectly supplied item will be the responsibility of Auguste The label.
- Auguste recommends returning your item with a tracking number and/or a signature on delivery as Auguste The Label is not responsible for returns that are not received.
Currently, we are not able to offer exchanges, so if you would like another size/style you will need to place a new order via our online store. You can then send the unwanted item(s) back to us for a refund as per Returns Policy above.
COMPLETING A RETURN
Step 1: If you have a concern with your order, please ensure to contact Customer Care for support before proceeding.
Step 2: A returns form must be filled out and included within your returns delivery packaging as it contains all your order’s details to enable us to return the funds to you
Step 3: Auguste The Label returns address is located above.
ONCE WE HAVE RECEIVED YOUR RETURN
- Please follow your return tracking details method to monitor the progress of your return delivery to Auguste The label.
- Refunds are processed within 5 business days of your return being received.
- If you paid via card, funds take 5-7 business days to securely process.
- If you paid via AfterPay you will receive an email from AfterPay notifying you of the cancellation of your payment plan, resulting in a refund for payments made (minus shipping).
- You will receive a courtesy email update from Auguste The Label as soon as your refund has been initiated.
Terms and conditions