Frequently Asked Questions

All orders are hand-picked and packed with care from our HQ in Burleigh Heads, Australia.

Order Processing

• Orders are processed within 1–2 business days.
• Orders placed before 12pm AEST are typically dispatched the same business day.
• Orders placed after 12pm AEST are dispatched the next business day.
• During sale periods or new collection launches, processing times may be slightly longer.
• You will receive an order confirmation email once your order is placed, followed by shipping confirmation with tracking.

Can’t find your emails? Contact us at customercare@augustethelabel.com.

Please note: once your order is placed, we are unable to change the delivery method.

Once your order is placed through checkout, it is considered final to ensure fast processing and dispatch.

We are unable to make changes including:

• Adding or removing items
• Changing shipping addresses or delivery methods
• Combining or cancelling orders

Please double-check your details before confirming your purchase.

We ship via Australia Post, Aramex, or StarTrack.

Estimated Delivery Times

• Standard: 2–8 business days
• Express: 1–5 business days

Shipping Rates

We offer express international shipping via DHL Express, UPS Express, or Australia Post.

US orders: estimated delivery is 3–9 business days with tracking.

Please note: parcel lockers may cause delivery delays.

International orders may be subject to customs fees, duties, or tariffs not included at checkout.

• All fees are the responsibility of the customer
• We cannot mark parcels as “gifts”
• We do not cover duties, taxes, or return shipping fees

If a shipment is refused, the following will be deducted:

• Original shipping costs
• Duties, taxes, and return fees

US Customers: shipments may now incur duties regardless of order value.

We currently do not ship to:

• Israel
• Azerbaijan
• Brazil
• Qatar
• Russia
• Syria

If your order is faulty or incorrect, please contact our Customer Care team.

• Your order number
• Photos of the issue

customercare@augustethelabel.com

Refunds

We accept returns within 14 days of delivery. View our full Returns Policy here.

Sale Items

Final Sale items cannot be returned unless faulty.

Exchanges

Australian customers: exchanges are available.

International customers: please return your item and place a new order.

Our boutiques cannot process online returns. All returns must be completed online.

Our Head Office is in Burleigh Heads, Australia, and our flagship boutique is in Byron Bay.

All designs are exclusive to our online store and boutique.

Afterpay is available for customers in Australia, New Zealand, and the UK.

• Pay in 4 equal fortnightly instalments
• No interest or hidden fees when paid on time

Select Afterpay at checkout and manage payments via your Afterpay account.