Can I change or cancel my order?
All orders are final once they have been processed through the checkout. Unfortunately, no further changes can be made to your order once processed including and not limited to; removing and/or adding items to your order, combining orders or cancelling your order.
Please ensure all details on your order are correct before confirming your checkout. In particular, we recommend double-checking your email address, delivery address and the acceptance, and accuracy, of promotional codes.
What are your processing and delivery times?
Your order will be shipped the same, or next, business day. During sale events and a new collection launch, there may be a slightly longer duration.
All Auguste orders are hand picked and packed with love from Byron Bay. As our location is classified as regional, we cannot offer overnight delivery, however, do pride ourselves on offering express service on all online orders.
Once your order has been placed you will receive an order confirmation email. Once your order has been despatched you will immediately receive another confirmation email with your tracking number. If you do not receive these support email confirmations, please contact here.
Within Australia: Delivery is between 1-3 business days within metropolitan NSW, or 2-5 business days elsewhere within Australia and is fully traceable once shipped.
Outside Australia: Delivery is between 3-7 business days and is fully traceable once shipped.
Do you send orders express worldwide?
Yes! Domestic orders are all sent with Australia Post E-Parcel express service as a reputable shipping agency. For international orders, we offer delivery with DHL express courier service as a reputable shipping agency.
How much will shipping cost?
We take satisfaction in providing our customers with fast and reliable shipping and thus offer express as our standard preferred method with our reputable delivery services.
- Australia: Australia Post Express is a flat rate of $10 AUD Australia wide.
- Free shipping on orders over $150 AUD.(Australia Only)
- USA/ Canada/ Mexico: DHL express is $20 AUD.
- International: DHL express is $20 -$30 AUD worldwide depending on receiving country selected at checkout.
Do I need to pay Customs/ Import Duties and Taxes?
Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier. Duties /Taxes on goods vary widely depending on the product value and the country you are having your order delivered to. Auguste will include a commercial invoice declaring the full dollar value paid on international shipments. If you refuse a shipment from Auguste The Label, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us.
What if I received my order and is faulty or incorrect?
We are sincerely apologetic that there is a concern with your order. Please contact our friendly Customer Care for personalised support here. (Please quote your order number with your inquiry)
Do you offer exchanges?
Currently, we are not able to offer exchanges, so if you would like another size/style you will need to place a new order via our online store. You can then send the unwanted item(s) back to us for a refund as per Returns Policy above.
Can online purchases be returned to the Auguste Boutique?
At this time our Boutiques are not able to process returns for online orders. Any online order must be returned following our online Returns Process.
Once we receive your return
Please follow your return tracking method to monitor the progress of your return delivery to Auguste The Label. Refunds and credit notes are processed within 7 days of your return being received.
- If you paid via card, funds take 5-7 business days to securely process.
- If you paid via AfterPay you will receive an email from AfterPay outlining your account amendment.
- If you paid via ZipPay you will receive an email from Auguste customer care outlining the refund.
You will receive a courtesy email update from Auguste The Label as soon as your refund or unique Credit Note has been initiated.
Where are you located?
We are located in Byron Bay. You can visit our Boutique in Byron Bay directly and also view our designs in stores Australia Wide and Overseas.
How does Afterpay work?
Afterpay is available for Australian customer orders and is similar to lay-by, however, instead of waiting for your purchase, it's sent immediately! Afterpays' instalment plan means you can pay off their purchase in 4 equal instalments due every fortnight. This has been very useful for our customers who need an Auguste piece in time for the upcoming weekend or a special event! First-time Afterpay customers provide payment details as per usual - whilst returning customers can just log in to make a new purchase. To use Afterpay, select the Afterpay option at checkout. After checkout, your order will be shipped to you as per our standard despatch timing. At any time, you can log into your Afterpay account to see your payment schedule and prepay a payment before the due date. If no pre-payments are made, Afterpay will automatically deduct the payments from your debit or credit card every fortnight on the payment date.
For full terms and conditions, please visit here.
How does zipPay work?
ZipPay is available for Australian customer orders and is similar to lay-by, however, instead of waiting for your purchase, it's sent immediately! Simply select zipPay at checkout. Create your digital shopping account with the flexibility of a digital zipPay wallet. You pay zipPay over time weekly, fortnightly or monthly, whichever suits you best. This has been very useful for our customers who need an Auguste piece in time for the upcoming weekend or a special event! To use zipPay, select the zipPay option at checkout. After checkout, your order will be shipped to you as per our standard despatch timing. At any time, you can log into your zipPay account to see your payment schedule and prepay a payment before the due date.
For full terms and conditions, please visit here.