Can I change or cancel my order?
As much as we would love to help, it is not logistically possible to change or cancel an order once it has processed through checkout.
This means that no further changes can be made to your order once processed including and not limited to: removing and/or adding items to your order, combining orders or cancelling your order.
How long will it take to receive my order?
For orders placed before 12pm AEST, we endeavour to send your order the same business day. Orders placed after this time will be processed the next business day. During sale events and new collection launches, there may be a slightly longer processing time.
All Auguste orders are hand-picked and packed in Australia. We pride ourselves on using express services for all online orders.
USA & Canada: Delivery is between 3-7 business days. Please keep in mind, due to possible customs processing delays, your order may arrive outside of the estimated time frame.
Rest of the world: Delivery is between 3-7 business days. Please keep in mind, due to possible customs processing delays, your order may arrive outside of the estimated time frame.
Australia: Delivery is between 1-3 business days within metropolitan NSW, or 2-5 business days elsewhere within Australia.
Do you send orders express worldwide?
Yes! We offer delivery with DHL express courier service as a reputable shipping agency. All Australian orders are sent with Australia Post E-Parcel express service as a reputable shipping agency.
How much will shipping cost?
We take satisfaction in providing our customers with fast and reliable shipping and thus offer express as our standard preferred method with our reputable delivery services.
- Australia:Free Express Shipping on all orders over AU$150; flat fee of $10 for orders below AU$150
- New Zealand:Free Express shipping on orders over AU$150; flat fee of $10 for orders below AU$150
- US & Canada/Mexico:DHL express is AUD$20
- International:AU$20 - AU$40 worldwide depending on receiving country selected at checkout
Do I need to pay customs fees, import duties and taxes?
Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier.
Duties/taxes on goods vary widely depending on the product value and the country your order is being delivered to. Auguste will include a commercial invoice declaring the full dollar value paid on international shipments.
If you refuse a shipment from Auguste The Label, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us.
I think my order is faulty
If you think you have a faulty or incorrect item, please contact us as soon as possible with some images of the concern and quote your order number.
Contact our friendly Customer Care for personalised support at firstname.lastname@example.org.
Do you offer refunds?
Auguste gladly accepts change of mind returns for refund within 14 Days. You can read our Returns Policy here.
Can I return sale items?
Final Sale items cannot be returned for a refund unless faulty.
Do you offer exchanges?
Currently, we are not able to offer exchanges, so if you would like another size/style you will need to place a new order via our online store. You can then send the unwanted item(s) back to us for a refund as per Returns Policy above.
Where are you located?
Our head office is located in Australia. Our designs are exclusive to online and our two boutiques in Byron Bay and Brisbane.
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