Free standard shipping on all Australian orders over $200
Free standard shipping on all Australian orders over $200
All orders are hand-picked and packed with care from our HQ in Burleigh Heads, Australia.
Once your order is placed, you’ll receive an order confirmation email. Once dispatched, you’ll receive a shipping confirmation with tracking details.
Can’t find your emails? Reach out to our friendly Customer Care team:
📩 customercare@augustethelabel.com
Please note: Once your order is placed, we are unable to change the delivery method.
Once your order is placed through checkout, it is considered final. This helps us maintain quick turnaround times and deliver your pieces efficiently.
We are unable to make changes, including:
Please double-check your details before confirming your purchase.
We ship via Australia Post, Aramex, or StarTrack.
| Order Value | Shipping Type | Cost |
|---|---|---|
| Over AU$200 | Standard | FREE |
| Under AU$200 | Standard | AU$10 |
| Over AU$200 | Express | AU$10 |
| Under AU$200 | Express | AU$15 |
We offer reliable express shipping via DHL Express, UPS Express, or Australia Post.
| Country/Region | Currency | Flat Rate | Free Shipping Over |
|---|---|---|---|
| Australia | AUD | $10 | $200 |
| New Zealand | NZD | $20 | $300 |
| USA | USD | $25 | $300 |
| Canada | CAD | $25 | $350 |
| UK | GBP | £20 | £250 |
| Europe | EUR | €20 | €250 |
| Singapore | SGD | $25 | $300 |
| China | CNY | ¥180 | ¥1500 |
| Hong Kong | HKD | $200 | $1800 |
| Japan | YEN | ¥4000 | ¥35000 |
| Rest of World | USD | $25 | $400 |
US Orders: Shipped via Australia Post International Standard. Estimated delivery: 3–9 business days, with full tracking provided.
Note: Using a parcel locker as your delivery address may cause delays.
International orders may be subject to customs fees, import duties, or tariffs which are not included in your order total. These charges are the responsibility of the customer and are collected by the carrier at the time of delivery.
If a shipment is refused, the following costs will be deducted from your refund:
Due to recent U.S. trade policy changes, all shipments to the USA may now be subject to duties and tariffs, regardless of value. Orders previously under the $800 de minimis threshold may no longer be exempt.
We currently do not ship to the following countries:
By completing your purchase, you agree to be responsible for any applicable import duties, taxes, or fees.
We’re here to help. If your order is faulty or incorrect, please contact our Customer Care team as soon as possible. Be sure to include:
📩 customercare@augustethelabel.com
We gladly accept change-of-mind returns for a refund within 14 days of delivery. View our full Returns Policy here.
Items marked as Final Sale cannot be returned unless deemed faulty.
At this time, our boutiques cannot process online returns. All returns must be lodged through our online returns process.
Our Head Office is in Burleigh Heads, Australia, and our flagship boutique is located in Byron Bay.
All designs are exclusive to our online store and boutique.
We offer Afterpay for customers in Australia, New Zealand, and the UK.
To use Afterpay:
For full terms, visit Afterpay.
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