Terms & Conditions

Items in your order that are designated for shipment to countries outside of Australia may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. Import Fees (including returns) for international shipments, if applicable, are charged to the customer. It is the responsibility of the customer to be aware of what import charges may be applicable in your country.

In the case of gifts or other purchases made on behalf of another recipient, you also agree to grant the foregoing authorization on behalf of the recipient designated in your order. 'Final Sale' items cannot be returned or exchanged unless faulty.

To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Carrier specified in your shipment confirmation e-mail or prior to purchase.

If you refuse a shipment from Auguste The Label, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Auguste The Label. This amount will be deducted from your merchandise refund.

Auguste The Label is not responsible for returns that are not received.
These terms and conditions are in addition to the standard information as outlaid under FAQs.

End of Season Sale January 2025

Our End of Season Sale promotion runs from 7:00am Thursday 23rd of January AEDT until 11:59pm AEDT Monday 27th of January. The offer is valid only during this time. Customers can enjoy discounts of up to 30% off on selected items and a further 30% off already reduced. The discount will be automatically applied at checkout.

Important Notes:

• Items marked as 'Final Sale' cannot be returned for a refund, store credit, or exchanged, unless the item is deemed faulty in accordance with our standard returns policy. Final sale items will be clearly marked in the product description. 
• Non-final sale items will follow our standard return and exchange policies.
• All prices displayed during the sale period are final. We are unable to offer price adjustments on items purchased before the start of this promotion or after the promotion ends.
• This offer cannot be applied to previous purchases.

Special offers

From time to time, customers will receive special offers via email or SMS. These are unable to be used in conjunction with any other offer, including Loyalty Rewards. If your special offer includes a minimum spend, your order must reach this amount for your offer to apply. If your order is refunded, the amount will be less any discounts received, and your offer is unable to be used again.

Auguste Insider Loyalty Rewards

Customers can earn loyalty rewards by signing up for the Auguste Insider Loyalty Program and making qualifying purchases. Once enrolled, customers can redeem loyalty points for savings on their orders at checkout by selecting the reward from the drop-down menu. Points can be redeemed in the following increments: 200 points for $10 off, 400 points for $20 off, 600 points for $30 off, 800 points for $40 off, 1,000 points for $50 off, 1,200 points for $60 off, 1,400 points for $70 off, 1,600 points for $80 off, 1,800 points for $90 off, and 2,000 points for $100 off. To redeem a reward between $10 and $80, customers must spend a minimum of $100; for a $90 reward, a minimum spend of $110 is required; and for the $100 reward, customers must spend at least $120. Loyalty rewards cannot be combined with any other offers or discounts. Any refunds issued will be less any discounts applied, and reward points used during the transaction will not be refunded. Points are non-transferable, non-exchangeable for cash, and subject to the loyalty program’s terms.