Australian customers

You can lodge your return via our Returns Portal

We offer FREE returns on Exchanges and store credits over $100. Exchanges are instant and your new order will be dispatched the next business day. 

Items purchased at full price are eligible for a refund, store credit, or exchange within 14 days of delivery. 

International customers

For international customers, please note the following:

• If you wish to return an item, you’ll need to organise your own return shipping via a standard trackable service.

• Due to the limited quantities of our collections, we’re unable to offer exchanges for international orders.

• To initiate your return, please contact our Customer Care team at customercare@augustethelabel.comfor detailed instructions.

If you’d prefer for us to arrange a DHL Express return label on your behalf, a flat return fee of $40 USD will be deducted from your refund.

Return Eligibility

Sale items can be returned for a refund, exchange, or store credit unless marked as Final Sale.Final Sale items will be clearly stated on the product page and are not eligible for return or exchange unless deemed faulty.If you receive a faulty item, please contact our Customer Care team and we’ll resolve it in line with our Damaged/Defective Goods Policy.

14-Day Returns Policy

We want you to love your Auguste pieces! We gladly accept returns within 14 days of delivery date under the following conditions:

• Items must be unworn, unwashed, and returned in original condition with all tags attached
• Final Sale items cannot be returned, exchanged, or refunded (unless faulty)
• We’re happy to accept returns made within 14–30 days of delivery, but please note these are eligible for exchange or store credit only.
• Swimwear must be returned unworn with hygiene stickers and tags attached. Please try on over underwear for hygiene reasons
• Please follow garment care instructions – damage from improper care won’t be considered a fault
• Faulty items will be replaced (where stock allows). If your item is unable to be replaced then we will offer a full refund. 

Returns Process for Australia

Lodging Your Return

To return an item, visit our Returns Portal and follow the steps provided.

Please ensure you:

• Use the return label provided, as our system tracks your return via the tracking number. 
• Lodge separate return requests for items from multiple orders
• Have your return label scanned at your local Australia Post Office

Return Fees & Options

We offer flexible return options so you can choose what works best for you:

• Refund: A $10 handling fee will be deducted from your refund amount.
• Store Credit: Returns for store credit are FREE, and we’ll also add a $5 bonus credit to your account.
• Exchange: returns for exchanges are FREE, which covers return shipping and standard shipping for your new order.

Store Credit Process

• You'll receive your store credit once your parcel is in transit
• We’ll email this to you as a digital gift card
• Bonus! Choose store credit and receive a $5 bonus as a thank-you. 
• Store credit cannot be refunded at a later date

Exchanges (AU Only)

• Exchanges are instant – your new item will ship out to you within 1-2 business days, so you don’t miss out on your size.
• New items will be shipped within our standard order processing timeframe
• You’ll need to return your original item within 14 days to avoid being charged for the replacement
• A $1 hold may be placed on your card to secure the exchange item
  
• Exchanges under $100 will incur a $10 Handling fee. 
• Exchanges over $100 are FREE

Once Your Return is Received

• You can track your return using your AusPost label
• Once received, our team will carry out a quick quality check
• Refunds are processed within 5 business days and returned to the original payment method
• If you used a gift card + card, the refund will apply to the gift card first
• For Afterpay purchases, Afterpay will send you an updated payment schedule
• You'll receive a confirmation from us once your refund or credit has been processed

International & NZ Customers

To initiate a return:

1. Email customercare@augustethelabel.com with the items you wish to return
2. If eligible, our team will provide next steps
3. You’ll need to arrange your return using a standard trackable shipping service

Please note: We do not offer exchanges for international orders. If you’d like a different item, we recommend placing a new order and returning your original item for a refund.