Australian Customers

If your Auguste piece isn't quite right, you are welcome to return your order within 14 days of your order being delivered. Items can be returned for a refund, instant exchange, or store credit unless marked as Final Sale. 

You can lodge your return via our returns portal HERE

Conditions of Return

• Items must be unworn, unwashed, and returned in original condition with all tags attached
• Final Sale items cannot be returned, exchanged, or refunded (unless faulty)
  
• Swimwear must be returned unworn with hygiene stickers and tags attached. Please try on over underwear for hygiene reasons
• Please follow garment care instructions – damage from improper care won’t be considered a fault
• Faulty items will be replaced (where stock allows). If your item is unable to be replaced then we will offer a full refund. 

Lodging Your Return

Please ensure you:

• Use the return label provided, as our system tracks your return via the tracking number. 
• Lodge separate return requests for items from multiple orders
• Have your return label scanned at your local Australia Post Office

Instant Exchanges (AU Only)

• Exchanges are instant – your new item will ship out to you within 1-2 business days, so you don’t miss out on your size.
• New items will be shipped within our standard order processing timeframe
• You’ll need to return your original item within 14 days to avoid being charged for the replacement. It is important to use the shipping label provided. 
• A $1 hold may be placed on your card to secure the exchange item
  
• Exchanges under $100 will incur a $10 Handling fee. 
• Exchanges over $100 are FREE

Store Credit Process (Au Only)

• You'll receive your store credit once your parcel has been returned to our warehouse. 
• We’ll email this to you as a digital gift card
• Bonus! Choose store credit and receive a $5 bonus as a thank-you. 
• Store credit cannot be refunded at a later date

Return Fees & Options (Au Only)

We offer flexible return options so you can choose what works best for you:

• Refund: For Australian customers, a $10 handling fee will be deducted from your refund amount. For International customers, the return fee will be calculated when submitting your return. 
• Store Credit: Returns for store credit are FREE, and we’ll also add a $5 bonus credit to your account.
• Instant Exchange: returns for exchanges are FREE, which covers return shipping and standard shipping for your new order.

Once Your Return is Received

• You can track your return using your AusPost label
• Once received, our team will carry out a quick quality check
• Refunds are processed within 5 business days and returned to the original payment method
• If you used a gift card + card, the refund will apply to the gift card first
• For Afterpay purchases, Afterpay will send you an updated payment schedule
• You'll receive a confirmation from us once your refund or credit has been processed

International Customers

To initiate a return:

-Please email us at customercare@augustethelabel.com to initiate your return.

- International customers can organise their own shipping labels via a preferred carrier. 

Please note: We do not offer exchanges for international orders. If you’d like a different item, we recommend placing a new order and returning your original item for a refund.