To lodge a return, please reach out to us at customercare@augustethelabel.com
14 Day Returns
Auguste gladly accepts returns for a refund or store credit within 14 days from the date your parcel was delivered under the following conditions.
- Item(s) must be returned in their original condition and packaging: unworn, unwashed and with all tags attached.
- 'Final Sale' items cannot be returned for refund or store credit, unless deemed as faulty
- Swimwear can be returned if it is unworn and in its original condition with all tags and protection stickers attached. Underwear must be worn when trying on swimwear for hygiene reasons
- Earrings cannot be returned due to health and safety reasons
- Return to Sender parcels due to an incorrect address and/or non-delivery will incur a $30 processing fee from your refund
- Due to the limited availability of our pieces, we do not offer exchanges for Internation customers. If you would like a different size or item, we recommend purchasing the new item and following the returns process for the original item.
Returns Process
Once Auguste the Label receives your return:
- Refunds are processed within 4 business days of your return being received and are made in the form of the original payment or, if you wish, store credit.
- You will receive a courtesy email update from Auguste the Label as soon as your refund has been initiated
