Terms & Conditions

Auguste pieces purchased at full price are eligible for return for a refund, store credit, or exchange within 14 days of the delivery date. Please see our full returns policy here.

From time to time, we offer re-cuts of our best-selling styles, which may be made available for purchase on a pre-order basis before the product has been produced. Pre-order items are clearly marked on the product page, within the product description, and on the “Buy Now” button.

Pre-orders generally require a waiting period of approximately one to two months before delivery, depending on production and transit timelines. While we always provide an estimated dispatch timeframe, this is not a guaranteed delivery date.

Pre-order items are subject to the same returns policy as all other purchases and remain eligible for return within 14 days of delivery.

Pre-order items are eligible for a refund, store credit, or exchange (depending on availability). If exchanged for another pre-order style, the new order will follow the estimated dispatch timeframe shown on the product page.

40% Off Your Second Tee promotion is valid for 48 hours from 12:00pm Tuesday 7th April until 12:00pm Thursday 9th April (AEST). Offer applies when two items are purchased from our Tees and Tanks collection, with 40% off automatically applied to the second item of equal or lesser value. Both items are eligible for return in accordance with our returns policy; however, if one item is returned, the promotional discount will no longer apply and the refund will be adjusted to reflect the full price of the remaining item. This offer can not be combined with any other offer, Auguste Insider rewards or discount code. 

Some sale items are eligible for return or exchange within our standard returns policy. Only items explicitly marked as Final Sale are not eligible for return, exchange, or refund.

Items purchased from our Sale Collection that are marked Final Sale cannot be returned or exchanged, and no refunds will be issued. These items are clearly identified on their product pages. By purchasing a Final Sale item, you acknowledge and agree to these terms.

If a Final Sale item is received damaged or defective, please contact us immediately and we will resolve the issue in accordance with our Damaged/Defective Goods Policy.

We reserve the right to amend these terms at any time. It is your responsibility to review them periodically.

Once an order is placed with Auguste The Label, including price, delivery address, and selected items at checkout, it is considered final. Changes cannot be made once the order has been confirmed.

Please review your order carefully before completing your purchase to ensure all details are correct.

We regularly conduct stock counts to keep inventory accurate. However, in rare cases, an item may become unavailable after purchase.

If this occurs, we will attempt to fulfil your order from our Byron Boutique. If this is not possible, you will be offered a full refund or the option to select an alternative item.

Orders shipped outside of Australia may be subject to taxes, duties, and customs fees imposed by the destination country (“Import Fees”). The recipient is responsible for all such charges.

If a shipment is refused, you are responsible for original shipping charges, any import fees incurred, and return shipping costs. These will be deducted from your refund.

Auguste The Label is not responsible for returns that are not received.

These terms are in addition to the information outlined in our FAQs.

Due to recent changes in U.S. trade policy, international shipments to the United States may be subject to duties or tariffs.

• Duties and taxes are included at checkout and reflected in the final price.
• If a shipment is refused, associated shipping, duties, and return costs will be deducted from any refund.

For all other international orders, duties and taxes are not included at checkout and may be charged by your local customs authority.

• These charges are the responsibility of the customer.
• We do not control or estimate these costs.
• Country of origin varies by item. For more information, please contact customercare@augustethelabel.com.

Once your order has been dispatched, it is the responsibility of the courier. If your order has not arrived within the estimated timeframe, please contact our team.

If the courier provides proof of delivery, we are not liable for missing parcels. We recommend using a secure delivery address and monitoring tracking updates.

If a parcel is returned to us, we will contact you to arrange re-delivery. If no response is received, a refund (less shipping costs) may be issued.

Please ensure your address is correct at checkout, as additional shipping costs for re-delivery are the customer’s responsibility.

Promotional offers cannot be combined with other discounts unless stated. Minimum spend requirements must be met where applicable.

Offers are valid only within the advertised timeframe and cannot be applied retroactively.

Customers can earn loyalty points through the Auguste Insider Program and redeem them at checkout.

Points are earned on product value only (excluding shipping and taxes) and expire after 12 months of inactivity.

Birthday rewards are issued annually based on membership tier. A 30-day waiting period may apply for new members depending on signup timing.

The welcome code is available to email subscribers and is valid for one-time use per email address. It cannot be combined with other offers.

You can view our Privacy Policy here.