Terms & Conditions
Items in your order that are designated for shipment to countries outside of Australia may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. Import Fees (including returns) for international shipments, if applicable, are charged to the customer. It is the responsibility of the customer to be aware of what import charges may be applicable in your country.
In the case of gifts or other purchases made on behalf of another recipient, you also agree to grant the foregoing authorization on behalf of the recipient designated in your order. 'Final Sale' items cannot be returned or exchanged unless faulty.
To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Carrier specified in your shipment confirmation e-mail or prior to purchase.
If you refuse a shipment from Auguste The Label, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Auguste The Label. This amount will be deducted from your merchandise refund.
Auguste The Label is not responsible for returns that are not received.
These terms and conditions are in addition to the standard information as outlaid under FAQs.
Pre-Orders and Split Shipments
Orders containing pre-order items will be shipped on or after the pre-order date, as indicated at the time of purchase. If you wish to receive your in-stock items sooner and would like to arrange for a split shipment, please contact our customer care team at customercare@augustethelabel.com. A separate shipping charge will apply for any split shipments, unless both items in the order qualify for 'Free Shipping on Orders Over $200'. In that case, no additional shipping fee will be charged for the split shipment. Please note that pre-order items will not be shipped until their scheduled release date, unless a split shipment is arranged.
Black Friday and Cyber Monday Sale
Our Black Friday and Cyber Monday promotion runs from 7:00am Sunday 17th of November AEDT until 11:59pm AEDT Monday 2nd of December. The offer is valid only during this time. Customers can enjoy discounts of up to 70% off on selected sale items. The discount will be automatically applied at checkout.
Additionally, from 7:00am Friday 29th November AEDT to 11:59pm Sunday 1st December AEDT, customers can take a further 15% off already reduced sale items. This additional discount will be applied automatically at checkout on qualifying products.
Important Notes:
Special offers
From time to time, customers will receive special offers via email or SMS. These are unable to be used in conjunction with any other offer, including Loyalty Rewards. If your special offer includes a minimum spend, your order must reach this amount for your offer to apply. If your order is refunded, the amount will be less any discounts received, and your offer is unable to be used again.
Loyalty Rewards
Customers can redeem loyalty points for savings on their order at checkout by selecting the reward in the drop-down menu. 200 points = $10 off, 400 points = $20 off, 600 points = $30 off, 800 points = $40 off, 1,000 points = $50 off, 1,200 points = $60 off, 1,400 points = $70 off, 1,600 points = $80 off, 1,800 points = $90 off & 2,000 points = $100 off. Customers must spend $100 to redeem a reward between the value of $10 and $80, or $110 to redeem a $90 reward or $120 to redeem a $100 reward. Loyalty rewards are unable to be combined with any other offer. Any refunds issued will be less any discounts applied.
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