Items in your order that are designated for shipment to countries outside of Australia may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. Import Fees (including returns) for international shipments, if applicable, are charged to the customer. It is the responsibility of the customer to be aware of what import charges may be applicable in your country.

In the case of gifts or other purchases made on behalf of another recipient, you also agree to grant the foregoing authorization on behalf of the recipient designated in your order. 'Final Sale' items cannot be returned or exchanged unless faulty.

To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Carrier specified in your shipment confirmation e-mail or prior to purchase.

If you refuse a shipment from Auguste The Label, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Auguste The Label. This amount will be deducted from your merchandise refund.

Auguste The Label is not responsible for returns that are not received.
These terms and conditions are in addition to the standard information as outlaid under FAQs.

Special offers
From time to time, customers will receive special offers via email or SMS. These are unable to be used in conjunction with any other offer, including Loyalty Rewards. If your special offer includes a minimum spend, your order must reach this amount for your offer to apply. If your order is refunded, the amount will be less any discounts received and your offer is unable to be used again.

Loyalty Rewards
Customers can redeem loyalty points for savings on their order at checkout by selecting the reward in the drop down menu. 200 points = $10 off, 400 points = $20 off, 600 points = $30 off, 800 points = $40 off, 1,000 points = $50 off, 1,200 points = $60 off, 1,400 points = $70 off, 1,600 points = $80 off, 1,800 points = $90 off & 2,000 points = $100 off. Customers must spend $100 to redeem a reward between the value of $10 and $80, or $110 to redeem a $90 reward or $120 to redeem a $100 reward. Loyalty rewards are unable to be combined with any other offer. Any refunds issued will be less any discounts applied.

Community Offer - Save $50

This offer is available from Wednesday 10th July 9pm PDT 2024 until Thursday 25th July 6:59am PDT. Customers must enter their discount code to redeem the offer. This offer is only available on full price and sale items. Customers must meet the minimum spend to redeem the offer. This offer cannot be combined with any other offer, including Loyalty Rewards. This offer cannot be applied to past orders, and is only applicable for orders placed during the promotional period. If items from your order are returned and the order falls below the minimum spend, any refunds will be less the discount amount.

Further 40% Off Sale - ENDED

This offer is available from Wednesday 27th June 4:30pm PDT 2024 until Sunday 30th June 6:59am PDT. This discount will apply automatically to eligible products in the sale collection. All sale items purchased for more than 50% off RRP are final sale and are not eligible for returns, unless faulty. This offer cannot be combined with any other offer, including Loyalty Rewards. This offer cannot be applied to past orders, and is only applicable for orders placed during the promotional period.

Further 30% Off Sale - ENDED

This offer is available from Wednesday 19th June 5pm PDT 2024 until Wednesday 27th June 4:30pm PDT. This discount will apply automatically. All sale items purchased for more than 50% off RRP are final sale and are not eligible for returns, unless faulty. This offer cannot be combined with any other offer, including Loyalty Rewards. This offer cannot be applied to past orders, and is only applicable for orders placed during the promotional period.