Terms & Conditions

Full Priced Items

Auguste pieces that have been purchased at full price are eligible for a return for a refund, store credit or an exchange within 14 day of delivery date. 

Sale Items 

Auguste pieces purchased from our Sale Collection that are marked Final Sale and are not eligible for a return for an exchange or refund. Sale items are marked as "Final Sale" which is specified on the product pages. By purchasing a Final Sale item, you acknowledge and agree that these products cannot be returned or exchanged, and no refunds will be issued. However, if a Final Sale item is received damaged or defective, please contact us immediately, and we will address the issue in accordance with our Damaged/Defective Goods Policy. We reserve the right to amend these terms at any time, and it is your responsibility to review them regularly.

Order Confirmation and Changes

Once an order is placed with Auguste the Label, including the selected price, delivery address, and style at checkout, it is considered final. Changes to any part of the order, including price, address, or style, cannot be made once the order has been confirmed. This ensures that we can fulfill our delivery timelines and provide a smooth processing experience. Please double-check your order details before confirming your purchase to ensure everything is accurate.

Stock Availability

Auguste the Label regularly conducts stock counts to ensure our inventory is up to date; however, as we operate across two websites, stock quantities are not updated in real time. Occasionally, an item may become unavailable after your order is placed. In the event that the item you ordered is out of stock, we will make every effort to fulfill your order from our Byron Boutique. If this is not possible, you will be offered a full refund or the option to select an alternative item of your choice.

International Orders and Duties and Taxes

Items in your order that are designated for shipment to countries outside of Australia may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. Import Fees (including returns) for international shipments, if applicable, are charged to the customer. It is the responsibility of the customer to be aware of what import charges may be applicable in your country.

In the case of gifts or other purchases made on behalf of another recipient, you also agree to grant the foregoing authorization on behalf of the recipient designated in your order. 'Final Sale' items cannot be returned or exchanged unless faulty.

To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Carrier specified in your shipment confirmation e-mail or prior to purchase.

If you refuse a shipment from Auguste The Label, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Auguste The Label. This amount will be deducted from your merchandise refund.

Auguste The Label is not responsible for returns that are not received.

These terms and conditions are in addition to the standard information as outlaid under FAQs.

Tariff & Import Duty Policy (Applicable to U.S. Customers)

As of recent changes in U.S. trade policy, all international shipments entering the United States, regardless of value or country of origin, may now be subject to import duties, tariffs, or customs fees imposed by U.S. Customs and Border Protection.

Please be aware of the following:

• Duties and tariffs are the responsibility of the customer. These charges are not included in the item price or shipping costs listed on our website.

• Historically, most of our shipments fell below the $800 de minimis threshold and were exempt from tariffs. However, this exemption has now been removed for all shipments.

• Our products are manufactured in various countries, including India, Indonesia, and China. Country of origin may vary by item.

• If you have any concerns or would like clarification on the country of origin before placing your order, please contact our customer care team at customercare@augustethelabel.com. We are happy to provide this information to help you make an informed decision.

• If you choose to refuse a shipment, please be aware that you will still be responsible for the original shipping charges, as well as any duties, taxes, and return shipping fees incurred during the return process. These fees will be deducted from any applicable refund.

By completing a purchase through our website, you acknowledge and accept the potential responsibility for any applicable import duties or tariffs assessed upon delivery.

Lost Parcels & Delivery Terms

We do everything we can to ensure your order arrives safely and on time. Once your parcel has been dispatched, it becomes the responsibility of the courier service. While delays or delivery issues are rare, they can sometimes happen – and we’re here to help if they do.

If your order hasn't arrived within the estimated delivery time, please reach out to our team at customercare@augustethelabel.com so we can look into it for you.

Lost Parcels

If you believe your parcel is lost, please contact us within 7 business days of the expected delivery date. We will then open an investigation with the courier, which typically takes 3–5 business days.

Delivery with Signature

Most of our orders are shipped with Signature on Delivery as a standard for added peace of mind. If no one is home at the time of delivery, a collection card should be left, and the parcel will be taken to your local post office or collection point.

Please note, parcels sent via Aramex may be left unattended if no one is available to sign, unless clear delivery instructions are provided at checkout.

Photo Proof of Delivery

If the courier provides photo proof of delivery or records a successful delivery scan, Auguste the Label is not liable for any missing parcels, and you may need to follow up directly with the courier service for further assistance.

We always recommend providing a secure delivery address (such as a work address) and keeping an eye on your tracking to ensure safe delivery.

Special Offers & Discount Conditions

From time to time, customers will receive special offers via email or SMS. These are unable to be used in conjunction with any other offer, including Loyalty Rewards. If your special offer includes a minimum spend, your order must reach this amount for your offer to apply. All special offers and discounts are strictly valid only within the advertised time frame and cannot be applied to past or future orders outside of this period. All time frames are based on Australian Eastern Standard Time (AEST) or Australian Eastern Daylight Time (AEDT) as applicable. If your order is refunded, the amount will be less any discounts received, and your offer is unable to be used again.

Auguste Insider Loyalty Rewards

Customers can earn loyalty rewards by signing up for the Auguste Insider Loyalty Program and making qualifying purchases. Once enrolled, customers can redeem loyalty points for savings on their orders at checkout by selecting the reward from the drop-down menu.

Points can be redeemed in the following increments:

200 points = $10 off
400 points = $20 off
600 points = $30 off
800 points = $40 off
1,000 points = $50 off
1,200 points = $60 off
1,400 points = $70 off
1,600 points = $80 off
1,800 points = $90 off (min. spend $110)
2,000 points = $100 off (min. spend $120)

To redeem rewards between $10 and $80, a minimum spend of $100 is required. Loyalty rewards cannot be combined with any other sale offer or discount. Any refunds will be processed less any discounts applied, and any loyalty points used at checkout will not be refunded.

VIP Tier Eligibility & Reset Policy
Auguste Insider tier levels are based on a Rolling Year Tier Term. This means your tier status is determined by your total spend over the past 12 months from today’s date. Purchases made outside of this 12-month window no longer count toward your current tier level.

Birthday Rewardsare available to loyalty program members based on their tier, with 400 points for standard members, 500 points for Silver tier members, 600 points for Gold tier members, and 800 points for VIP customers. Customers can earn one Birthday Reward per calendar year, which allows VIP customers to receive a special gift on their birthday. If a customer signs up and sets their birthday to more than 30 days away, they will receive their reward on their birthday as scheduled. However, if the birthday is set to less than 30 days away, a 30-day waiting period from the date of sign-up will apply. Only purchases made after this 30-day waiting period will qualify to earn points, as customers must be enrolled in the Loyalty Program to accumulate points from qualifying purchases. Loyalty points earned will expire after 12 months of inactivity.

Welcome Code

Our Welcome code is available exclusively to email subscribers and can be used for orders over $150 AUD. The code is valid for a single use per email address and can not be redeemed with any other discounts or offers.